Privicy Policy 

Last updated: 25 September 2026

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This Privacy Policy explains how Frostline, located in Brisbane, Ausralia, collects, uses and protects personal data when customers use our online store.

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1. Who Are We?

Our store sells home décor products through dropshipping to customers, our website is built on Wix and we accept payments through PayPal and credit card.

For privacy enquiries, contact:

Email: frostlineenquiries@gmail.com
Phone: 0432415347

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2. Personal Data We Collect

We may collect:

• name;

• email address;

• phone number;

• billing and shipping address;

• order details;

• payment and transaction information;

• IP address;

• browser and device information; and

• website usage and cookie data.

Payment information may be processed directly by PayPal or other payment providers and may not be stored by us.

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3. How We Use Personal Data

We use personal data to:

• process and fulfil orders;

• arrange payment and delivery;

• communicate with customers;

• provide customer service;

• manage returns and refunds;

• prevent fraud;

• improve our website and services; and

• comply with legal obligations.

Where the GDPR applies, we process personal data on the basis of contract, legal obligation, legitimate interests or consent, depending on the purpose.

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4. Cookies

Our website may use cookies and similar technologies for:

• essential website functions;

• shopping cart and checkout functions;

• analytics;

• website performance; and

• marketing, where applicable.

Where required by the GDPR, non-essential cookies will only be used after consent has been obtained.

Customers may manage or withdraw cookie consent through the website's cookie settings.

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5. Third-Party Service Providers

We may share personal data with third parties where necessary to operate our business, including:

• Wix;

• PayPal;

• credit card payment processors;

• dropshipping suppliers;

• delivery and courier providers; and

• website or analytics service providers.

Dropshipping suppliers may receive customer names, delivery addresses and other information necessary to fulfil orders.

Third-party providers may process personal data under their own privacy policies and legal obligations.

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6. Data Retention

We keep personal data only for as long as necessary to:

• fulfil orders;

• provide customer support;

• manage refunds or disputes;

• comply with accounting and tax requirements; and

• meet other legal obligations.

When personal data is no longer required, it will be deleted, anonymised or securely destroyed where appropriate.

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7. GDPR Customer Rights

Where the GDPR applies, customers may have the right to:

• access their personal data;

• correct inaccurate personal data;

• request deletion of personal data;

• restrict certain processing;

• object to certain processing;

• withdraw consent;

• request data portability; and

• object to direct marketing.

Requests can be made by contacting [Email Address].

These rights may be subject to legal limitations or exceptions.

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8. International Data Transfers

Because we use international service providers and dropshipping suppliers, personal data may be transferred outside the European Economic Area.

Where required by the GDPR, appropriate safeguards will be used for international transfers, such as:

• adequacy decisions;

• Standard Contractual Clauses; or

• another lawful transfer mechanism.

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9. Right to Lodge a Complaint

Customers in the European Union or European Economic Area have the right to lodge a complaint with the data protection supervisory authority in their country if they believe their personal data has been handled unlawfully.

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