Shipping & Returns
Shipping Policy
We ship orders Australia-wide and to the rest of the world from our suppliers, with most orders dispatched within 1–2 business days of payment. Domestic delivery takes 3–7 business days and international delivery takes 7–21 business days depending on your country, and you'll receive a tracking link by email once your order leaves the supplier so you can follow it to your door. Shipping costs are calculated automatically at checkout based on your order total and delivery address, so you'll see the exact amount before you pay — for Australian orders under $10 there's a $3.00 flat rate and orders $10 and over ship free, while for international orders under $25 there's a $5.00 flat rate and orders $25 and over ship free. At this time we ship within Australia and internationally, and for some larger items we're unable to deliver to PO Boxes, so please provide a street address at checkout. If your order is delayed beyond the expected timeframe, or if you need it by a specific date, reach out through our Contact page and we'll track it down with the supplier for you.
Return & Exchange Policy
We want you and your pet to be happy with every order. You can request a return within 7 days of receiving your order — after that, we can't offer a return or exchange. Items must be unused, unopened, and in their original packaging, and for hygiene reasons we can't accept returns on pet toys, grooming tools, or blankets that have been used by your pet unless they arrived faulty or damaged. Because our products ship from our suppliers, returns follow a set process: you submit a return request through our Contact page, we send it to our supplier for approval and a return address, we then pass those instructions on to you, and once the supplier confirms they've received the item, we refund you through our store dashboard. Please don't send anything back until we've given you the approved return address, as items sent to the wrong address can't be refunded. If the item is faulty, damaged, or we sent the wrong product, we cover the return shipping cost; if you changed your mind or ordered the wrong size, you cover it — and we'll always tell you which applies before you send anything back. Once the supplier confirms receipt, we refund you within 5 business days to your original payment method, though your bank may take a few extra days to show it. Used pet toys, grooming tools, and blankets can't be returned for hygiene reasons, and items returned without prior approval, to the wrong address, or after the 14-day window can't be refunded. If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo and your order number and we'll fast-track the return with the supplier at no cost to you. For any questions, reach us through our Contact page — we aim to reply within one business day.